Terms & Conditions
Neo Design Concepts LLC - "NCide" or "NCide.US" Terms & Conditions
Updated: 12/22/20, 6/11/2021
This website is operated by Neo Design Concepts LLC for its NCide.US division. On this site, the terms “we”, “us” and “our” "Company" refer to Neo Design Concepts. Neo Design Concepts offers this website, including all information, tools and services available to you, the user, subject to your acceptance of all terms, conditions, policies and notices presented here. The term "Client" refers to the "customer" selecting to purchase the Company's products referred to as "Products", or services referred ti as "Services". As a wholesaler / distributor, Neo Design Concepts buys "Products" and "Services" from OEM's or "Manufacturers".
By visiting this site and/or purchasing one of our products, you agree to our “Service” and agree to be bound by the following terms and conditions (“General Terms of Sale”, “General Terms of Sale and Use”), “Conditions”), including the additional terms, conditions and policies referred to herein and/or that can be accessed by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and/or content contributors.
Carefully read these Terms of Sale and Use before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use the services provided therein. If these Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.
All new features and tools subsequently added to this store will also be subject to these Terms and Conditions of Sale and Use. You may consult the most recent version of the General Conditions of Sale and Use on this page at any time. We reserve the right to update, change or replace any part of these Terms of Sale and Use by publishing updates and/or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of the website or your access to it after any changes have been published constitutes your acceptance of the changes.
Our store is hosted on Wix. They provide us with the e-commerce platform that enables us to sell you our products and services.
By accepting these Terms and Conditions of Sale and Use, you represent and warrant that you are 18 years of age or older residing withing the United States of America, and that you have given us your consent to allow any person under the age of majority in your care to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in accordance with the use of the Service, violate the laws of your jurisdiction (including but not limited to copyright).
You must not transmit viruses or any other code of a destructive nature.
Any breach or violation of these Terms and Conditions of Sale and Use will result in the immediate termination of your Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to deny access to services to anyone at any time for any reason whatsoever.
You understand that your content (excluding your credit card information) may be transmitted in an unencrypted manner, and this presupposes (a) transmissions over various networks; and (b) changes to comply with and adapt to the technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without prior express written consent from our company.
The titles used in this agreement are included for your convenience and will not limit or affect these Terms.
ARTICLE 3 – ACCURACY, COMPLETENESS & TOPICALITY OF THE INFORMATION
We are not responsible if the information available on this site is not accurate, complete or up-to-date. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on this site’s content, you do so at your own risk.
This site may contain some out-of-date information. This out-of-date information, by its nature, is not up-to-date and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.
ARTICLE 4 – SERVICE & PRICE CHANGES
Our product prices are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (as well as any part or any content of the Service) without notice and at any time. We will not be liable to you or any other third party for any price changes, suspension or discontinuance of the Service.
ARTICLE 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy. Once you submit a contact form inquiry about our products, we will send product details in digital formats to closely represent the actual product as much as possible, but we can not guarantee that your computer screen will accurately display the colors.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic area or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice at our sole discretion. We reserve the right to stop offering a product at any time. Any product or service presented on this site is void where the law prohibits it.
We do not guarantee that the quality of any products, services, information, or other merchandise you have obtained or purchased will meet your expectations, nor that any error in the Service will be corrected.
ARTICLE 6 – INVOICING & ACCOUNT INFORMATION ACCURACY
We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel the quantities purchased per company, household or order. These restrictions could include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we modify an order or cancel it, we may attempt to notify you by contacting you at the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, at our sole judgment, appear to be from merchants, resellers or distributors.
You agree to provide up-to-date, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as necessary.
For more details, please see our Return Policy.
ARTICLE 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not track, control or influence.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representation or conditions of any kind and without any approval. We will have no legal liability resulting from or related to the use of these optional third-party tools.
If you use the optional tools offered on the site, you do so at your own risk and at your own discretion, and you must consult the conditions under which these tools are offered by the relevant third-party supplier(s).
We may also, in the future, offer new services and/or new features on our site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions.
ARTICLE 8 – THIRD-PARTY LINKS
Certain content, products and services available through our Service may include elements from third parties.
Links from third parties on this site may redirect you to third-party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, website, product, service or other item accessible on or from these third-party websites.
We are not responsible for any loss or damage related to the purchase or use of any goods, services, resources, content, or any other transaction made in connection with these third-party websites. Carefully read the policies and practices of third parties and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding the products of these third parties must be submitted to these same third parties.
ARTICLE 9 – USER COMMENTS, SUGGESTIONS & OTHER PROPOSALS
If, at our request, you submit specific content (for example, to participate in contests), or if you send creative ideas, suggestions, proposals, plans or other elements without request from us, whether online, by e-mail, by mail, or otherwise (collectively, “comments”), you grant us the right, at any time and without limitation, to edit, copy, publish, distribute , translate and otherwise use any comment you send us in any form of media. We are not and shall not be required (1) to maintain the confidentiality of comments; (2) pay compensation to anyone for any comment provided; (3) respond to comments.
We may, but have no obligation to, monitor, modify or delete content that we, at our sole discretion, believe to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions.
You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or property rights. You further agree that your comments will not contain any unlawful, defamatory, offensive or obscene content, nor that they contain any computer viruses or other malicious software that could in any way affect the operation of the Service or any other associated website. You may not use a false e-mail address, pretend to be someone you are not, or try to mislead us and/or third parties about the source of your comments. You are fully responsible for all comments you post as well as their accuracy. We assume no responsibility or liability for any comments published by you or any other third party.
ARTICLE 10 – ERRORS, INACCURACIES & OMISSIONS
There may be some information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, shipping fees, delivery times and availability. We reserve the right to correct any error, inaccuracy, omission, and to change or update information or cancel orders, if any information in the Service or on any other associated website is inaccurate at any time without notice (including after you have placed your order).
We are under no obligation to update, modify or clarify information in the Service or on any other associated website, including but not limited to pricing information, except as required by law. No set date of update in the Service or any other associated website should be taken into account to conclude that the information in the Service or any other associated website has been modified or updated.
ARTICLE 11 – PROHIBITED USES
In addition to the prohibitions outlined in the Terms and Conditions, you are prohibited from using the site or its contents: (a) for illegal purposes; (b) to induce third parties to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, injure, defame, slander, denigrate, intimidate or discriminate against anyone on the grounds of sex, sexual orientation, religion, ethnicity, race, sexual orientation, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will be or may be used in a way that compromises the functionality or operation of the Service or any other associated, independent or online website; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to undermine or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.
ARTICLE 12 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee or warrant that your use of our Service will be uninterrupted, fast, secure or error-free.
We do not warrant that the results that may be obtained through the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you.
You expressly agree that your use of the Service, or your inability to use the Service, is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided “as is” and “as available” for your use, without representation, without warranties and without conditions of any kind, express or implied, including all implied warranties of sale or merchantability, fitness for a particular purpose, durability, title and non-infringement.
Neo Design Concepts LLC, our directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, service providers and licensors shall under no circumstances be liable for any injury, loss, claim, or direct, indirect, consequential, incidental, special, punitive, exemplary or general damages of any nature, including but not limited to loss of profits, income, savings, data, replacement costs or any similar damages, whether contractual, in tort (even in negligence), strict liability or otherwise, resulting from your use of any service or product from this Service, or any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any Content, or any loss or damage of any kind from use of the Service or any content (or product) published, transmitted, or otherwise made available through the Service, even if you have been warned of the possibility that they will occur. Because some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, our liability will be limited to the maximum extent permitted by law.
ARTICLE 13 – COMPENSATION
You agree to indemnify, defend and protect Neo Design Concepts LLC, our parent company, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, trainees and employees against any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising from your violation of these Terms & Conditions or the documents to which they refer, or your violation of any law or the rights of a third party.
ARTICLE 14 – SEVERABILITY
In the event that a provision of these Terms and Conditions is deemed illegal, void or unenforceable, this provision may nevertheless be applied to the fullest extent permitted by law, and the non-applicable portion shall be considered as being dissociated from these
Terms & Conditions, this dissociation shall not affect the validity and applicability of all the remaining provisions.
ARTICLE 15 – TERMINATION
The obligations and liabilities incurred by the parties prior to the termination date will remain in effect after the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until they are terminated by you. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.
If we determine, at our sole discretion, that you are unsuccessful, or if we suspect that you have been unable, to comply with the terms of these Terms and Conditions, we may also terminate this agreement at any time without notice to you in advance and you will remain liable for all amounts owing up to and including the date of termination, and/or we may deny you access to our Services (or any part of them).
ARTICLE 16 – INTEGRALITY OF THE AGREEMENT
Any failure on our part to exercise or enforce any right or provision of these Terms and Conditions should not constitute a waiver of such right or provision. These Terms and Conditions or any other policy or operating rule that we publish on this site or in connection with the Service constitute the entire accord and agreement between you and us and govern your use of the Service, and replace all prior and contemporaneous communications, proposals and agreements, oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions). Any ambiguity as to the interpretation of these General Conditions of Sale and Use should not be interpreted to the detriment of the writing party.
ARTICLE 17 – APPLICABLE LAW
These Terms and Conditions, as well as any other separate agreement through which we provide Services to you will be governed by and construed in accordance with the existing laws in the state of California, country of United States of America.
ARTICLE 18 –AMENDMENTS TO THE GENERAL CONDITIONS
You can consult the most recent version of the General Conditions at any time on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms & Conditions by posting updates and changes on our site. It is your responsibility to visit our site regularly to see if any changes have been made. Your continued use of or access to our site following the publication of any changes to these Terms and Conditions constitutes acceptance of these changes.
ARTICLE 19 – COMPANY WARRANTY, SHIPPING & HANDLING
All Product(s) warranty, shipping and handling responsibilities rest between Manufacturer(s) and Client(s). Company is solely responsible for sales and marketing of Product(s), and placing of Client(s) orders with Manufacturer(s). Company shall not be in default by reason of any failure in its performance under this Agreement if such failure results from, whether directly or indirectly, fire, explosion, strike, freight embargo, Act of God or of the public enemy, war, civil disturbance, act of any government, de jure or de facto, or agency or official thereof, material or labor shortage, transportation contingencies, unusually severe weather, default of any other manufacturer or a supplier or subcontractor, quarantine, restriction, epidemic, or catastrophe, lack of timely instructions or essential information from Client, or otherwise arisen out of causes beyond the control of the Company. Nor shall the Company at any time be liable for any incidental, special or consequential damages.
1. Air & Surface Disinfecting Systems Disclosure
Our residential products have a 1 or 3-year warranty on lamps and 3 to 5-year on ballasts from the date of purchase.
Our commercial products have either a 1, 2 or 3-year warranty on lamps and a 3 or 15-year on ballasts from the date of purchase.
Our medical products have either a 1 or 2-year warranty on lamps and a 3 or 5-year on ballasts from the date of purchase.
Any defective or damaged parts will be repaired or replaced. We do not issue credits. A proof of purchase will be required to proceed with the warranty. Due to the high demand for air purifier parts and products, shortage of parts and delivery challenges beyond our control, delivery times may vary from the quoted times.
You can cancel without charge within 24 hours after our receipt of the purchase by submitting a written notice to . The order will be fully reimbursed by Neo Design Concepts within 7 to 14 days. There will be a 25% restocking fee for cancellations received after 24 hours of purchase. You can return your purchase within 10 days after receipt, providing the box and packaging have not been opened. If the box or packaging has been opened, no refund will be issued. The return freight will be at the customer’s expense.
2. PPE, Surface Disinfectants & Wipes, Hand Sanitizers & Dispenser, Thermometers Disclosure
Due to COVID-19 and other related viruses/diseases, the unprecedented demand for PPE, Surface Disinfectant & Wipe, Hand Sanitizer & Dispenser, Thermometer products has caused a global shortage of raw materials. Manufacturers may substitute comparable materials offering the same specifications. Prices may change daily based on the supply and demand of the PPE. For health and safety reasons, PPE products are not returnable. Due to these unprecedented times, and beyond our control, delivery times may vary from the quoted times.